FAQ
Find answers to your most common questions about Moxxi's Wonders, including product details, shipping information, and more.
General
What types of products does Moxxi's Wonders offer?
Moxxi's Wonders offers a wide variety of gaming products, including cute gaming accessories, room décor, RGB gaming setups, gaming furniture, and cute apparel tailored to enhance your gaming experience.
How can I contact customer service?
You can contact our customer service team through our Contact Us page on the website or by emailing us at moxxiswondersstore@gmail.com.
What makes Moxxi's Wonders unique?
Moxxi's Wonders is dedicated to providing stylish and functional gaming products tailored specifically for female gamers. Our curated selection ensures you find items that enhance your gaming setup and reflect your unique style.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options to make your shopping experience convenient and safe.
Shipping
How long does it take to process and ship my order?
Orders are processed within 1-3 business days. Shipping times vary based on the shipping method selected and destination, with standard shipping typically taking 7-10 business days.
Where does Moxxis Wonders ship to?
We currently ship to the US, Canada, United Kingdom, European Union, Australia, and New Zealand.
How much does shipping cost?
We offer free shipping on orders over $50 within the US, Canada, United Kingdom, European Union, Australia, and New Zealand. For orders under $50, standard shipping is available at a flat rate of $4.99.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment and estimate the delivery date.
Returns
What is your return policy?
We offer a 14-day return policy for most products. Items must be returned in their original condition and packaging.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for the return. We will provide you with the necessary instructions and return address.
Will I be responsible for return shipping costs?
Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. In such cases, we will provide a prepaid shipping label.
How long does it take to process a return and refund?
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.